Job Details

INFRASTRUCTURE ENGINEER

Salary: £48,000 -  £52,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday

Location: Cheltenham, Gloucestershire

Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to achieving and maintaining clearance requirements. 

G4S Facilities Management are recruiting a 3rd Line Infrastructure Engineer on a full-time, permanent basis based in Cheltenham to provide on-site technical support for server infrastructure and LAN/WAN networks.

Responsibilities

• Investigate, diagnose, and resolve complex technical problems that 1st or 2nd Line Support cannot handle.

• Troubleshoot and resolve high-level networking problems, analyse and resolve system hardware defects, ensuring system reliability and performance.

• Maintain and optimise the organisation & servers, networks, virtualised environments (Hyper- V, VMware ESXi), storage systems (SAN/NAS), and other infrastructure components.

• Maintain and manage network security, performance, monitoring, and optimisation of our systems

• To log all calls on the call logging system and maintain complete documentation

• Supporting IT teams with advanced technical expertise, from safeguarding to network enhancements

• Working with your IT colleagues, ensure that backups of all business systems are fully managed, maintained, documented and disaster recovery process procedures are regularly reviewed and tested

• Adherence to all Group Information Security policies and procedures in all aspects of your job role

• Build and maintain strong relationships with internal and external stakeholders and ensure service excellence is delivered at all times

• Provide on-call services as part of a shift rotation pattern