Job Details

Job Title: Flexible Customer Service Advisor - 6 Month Fixed Term Contract

Location: Home Based (Must be within commutable distance to Wath upon Dearne for initial 8 days of paid training)

Contract & Hours: Part-Time Minimum Hours Contract (20 guaranteed hours per week, with flexible shift selection and additional hours offered where available)

Pay Rate: £12.71 per hour

About the Role

Based at the G4S Customer Contact Centre in Wath upon Dearne, you will serve as the first point of contact for the Department for Work and Pensions (DWP). You’ll support members of the public with enquiries, providing reassurance, guidance, and outstanding customer service on every call.

This role combines the security of guaranteed weekly hours with flexibility, allowing you to select your preferred shifts from our available schedules.

What You’ll Be Doing

• Handle inbound customer calls with patience, empathy, and professionalism.
• Provide accurate guidance while maintaining confidentiality, safeguarding, and GDPR standards.
• Build rapport with callers and confidently manage sensitive, complex conversations.
• Maintain clear and precise records of all customer interactions.

Working Pattern & Shift Availability

• Guaranteed Minimum Hours: You will be contracted to a guaranteed minimum of 20 hours per week.
• Flexible Shift Selection: Choose your preferred working days and shift patterns from our published schedules to fit around your availability, where available.
• Additional Hours: Extra shifts beyond your 20-hour baseline may be offered during higher- volume periods for those looking to work additional hours.
• Initial Onboarding: Includes 8 days of fully paid in-office training at our Wath upon Dearne site before transitioning to working from home.